Job description:

Sales Associate
Position Profile
Updated: 7/2/07

Reports To:Store Manager FLSA Status: Full-Time or Part-Time Non-Exempt
Summary
The Sales Associate is responsible for providing exceptional customer service and product knowledge to help maintain the store’s image and drive sales performance of an Erik’s Bike Shop retail store.

Position Details
The primary responsibilities and areas of impact of this position include, but are not limited to:
Store Performance
· Clearly explain and demonstrate products to customers.
· Utilize sales training to achieve a high level of personal sales.
· Apply customer service skills to exceed customer’s expectations.
· Process sales, returns, layaways, and void transactions.
· Provide feedback to the Store Manager on ideas to increase sales.
· Promote Erik’s mission, values, and standards.

Store Operations
· Responsible for following all store policies and procedures.
· Ensure the store is properly merchandised to plan and presents a clean and welcoming appearance.

Development
· Continually attend training sessions to enhance product knowledge.

Position Requirements
Experience
· Prior sales or customer service experience.
Skills
· Ability to communicate and interact with a diverse population.
· Excellent sales skills and a strong customer service focus.· Ability to multitask and work with many customers at one time.

· Knowledge of computers and technology.
· Dedication to get the job done.
Working Conditions
•Ability to be mobile on the sales floor for extended periods of time.
•Ability to lift up to 50 lbs while utilizing appropriate equipment and safety techniques.

This position profile is a representation of what is required for an employee to succeed. As company needs change, position expectations may change. It is expected that all employees complete any reasonable request that may not be listed in their job description. Employees who feel a request is unreasonable should contact Human Resources.